Why does this setting in the Bulk Export job trigger a 403 Forbidden error when targeting our legal hold S3 bucket? The configuration works for voice call recordings without issue.
The specific failure occurs when including screen recording assets for digital channel transcripts. The API returns an authentication error despite using the same IAM role credentials.
We are using Genesys Cloud API v2 with standard S3 integration. The voice exports complete successfully, but the screen recording files fail at the upload stage.
The error log shows ‘AccessDenied’ for the specific prefix containing screen captures. Is there a separate permission scope required for screen assets compared to audio?