Can anyone explain why the Screen Recording Data Action returns a 400 Bad Request when creating ServiceNow incidents?
The Architect flow triggers correctly upon recording completion. The webhook payload contains valid JSON with all required fields.
ServiceNow REST API logs show a missing mandatory field for the incident category. The mapping in the Data Action configuration looks correct.
Using Genesys Cloud API v1 and ServiceNow Tokyo release. The issue persists across multiple test recordings.