Is it possible to configure higher throughput for the screen recording archive endpoint? Running JMeter with 200 concurrent virtual users triggers 504 Gateway Timeout errors when fetching recording metadata. The load pattern mimics peak shift bid activity. Current SDK version is 2.3.1. Referencing Genesys Docs for rate limits, but no specific cap is listed for batch retrieval. Any config tweaks to prevent connection drops?
The root of the issue is likely the API call pattern itself. Batch retrieval of metadata under heavy concurrency often triggers backend throttling. Try switching to incremental polling using the lastModified parameter in the query string. Also, ensure your X-Genesys-Request-Id headers are unique per request to avoid caching issues on the edge.