Anyone know why the Screen Recording API is returning a 403 Forbidden error when trying to fetch recording metadata? We are migrating from Zendesk, where screen recording was handled via third-party integrations, to native Genesys Cloud capabilities. The environment is eu-west-1, version 23.10. The user has the ‘Agent’ role with ‘Screen Recording’ permissions enabled in the admin console. The request is made via POST /api/v2/screensharing/recordings with a valid JWT token. The response body indicates ‘Insufficient permissions’. In Zendesk, this was straightforward, but the Genesys Cloud permission model seems more granular. I have checked the ‘Security’ tab and ensured the user group has access to ‘View Screen Sharing Recordings’. The issue persists across multiple test agents. Is there a specific role or permission set required that is not obvious in the documentation? The error log shows:
{
"message": "Insufficient permissions",
"code": "forbidden"
}
Any advice on mapping Zendesk recording workflows to Genesys Cloud permissions would be appreciated. The migration timeline is tight, and this blocker is critical.