I can’t seem to figure out why the screen recording endpoint fails. migrating from zendesk desktop recordings to genesys cloud screen recording. using the screen recording APIs with admin credentials. getting a 403 forbidden error. in zendesk, this was just a file upload. genesys seems to require specific org permissions. checked the user role and it has the admin permission. environment is eu-1. any ideas on the missing permission?
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As far as I remember, the screen recording endpoints require explicit Recording:Screen permissions, not just generic Admin rights. Verify the user has Recording:Screen:Read and Recording:Screen:Write scopes.
In multi-org setups, Admin often lacks direct resource access. Check the specific permission set assigned to the service account.
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