Quick question about the behavior of the Screen Recording API endpoints when invoked from a server-side Premium AppFoundry integration. We are currently deploying a compliance module that requires capturing agent desktop interactions alongside call metadata. The application uses multi-tenant OAuth to switch contexts dynamically.
The issue arises when attempting to initiate a recording session via POST /api/v2/screenrecordings. The request payload adheres strictly to the v2 schema definition, including valid recordingSessionId and userId mappings. However, the response consistently returns a 400 Bad Request. The error body provides a generic invalid_request code with the message “Unable to validate user context for screen capture.” This occurs even though the OAuth token used for the request is verified to have the screen:write scope and belongs to a user with the necessary Screen Recording permission set in the organization.
We have isolated the problem to the token generation phase. When using a static OAuth client for a single tenant, the endpoint works flawlessly. The failure is exclusive to the multi-tenant flow where we generate short-lived tokens per tenant context. It appears the Screen Recording service might not be correctly resolving the tenant association from the bearer token in this specific architecture.
Environment details:
- Platform: Genesys Cloud (US-EAST-1)
- Integration Type: Premium AppFoundry (Server-side)
- SDK Version: Genesys Cloud SDK .NET v4.5.2
- API Endpoint: POST /api/v2/screenrecordings
- Error Code: 400 Bad Request
- Scope:
screen:write,screen:read - Tenant Context: Dynamic multi-tenant via OAuth client credentials
Has anyone encountered similar resolution issues with the Screen Recording service in a multi-tenant Premium App setup? We are checking if there is a specific header or tenant ID parameter required in the request that is not documented in the standard API reference. Any insights into how the service validates the user context in this scenario would be appreciated. We need to ensure our compliance module can reliably capture sessions across our client base without manual intervention.