Screen Recording API Integration with Weekly Schedule Publish

Is there a clean way to link screen recording metadata to specific shift blocks when publishing schedules via the Workforce Management API?

We are running Genesys Cloud version 2023-10 in the America/Chicago timezone. The goal is to ensure that screen recording segments are automatically tagged with the correct shift ID for compliance audits. Currently, when we publish schedules, the screen recording service does not receive the shift context. The recordings are saved, but they lack the shift_swap or scheduled_shift identifiers needed for our adherence reports.

We tried passing the shift UUID in the custom metadata field during the publish call, but the recording service returns a 400 Bad Request stating that the metadata schema is invalid. The error message specifically mentions that ‘shift_context’ is not a recognized key.

Has anyone successfully integrated screen recording tags with WFM schedule publishing? We need a reliable method to associate recordings with the specific shift block without manual post-processing. The current workflow is breaking our automation for weekly schedule adherence checks.

I’d suggest checking out at the WFM schedule export payload structure.

The screen recording API does not consume shift IDs directly from publish.

Use a custom data action to map the schedule block to the recording metadata.

This keeps the WFM endpoint clean and avoids 429 errors during high concurrency.