Screen recording API fails with 400 Bad Request when filtering by schedule adherence group

General Discussion
1

I’ve spent hours trying to figure out why the screen recording API is rejecting my filter parameters. We are trying to automate the review process for our WFM team in Chicago. The goal is to pull recordings for agents who fell below 95% adherence during their scheduled breaks.

Using the POST endpoint /api/v2/analytics/screen-recordings/query, the request fails with a 400 Bad Request. The error response indicates that the filter object does not support the schedule_adherence dimension directly.

{
 "errorCode": "bad-request",
 "message": "Invalid filter dimension: schedule_adherence is not a valid property for screen recordings."
}

We are on Genesys Cloud version 24.3. The documentation for screen recording analytics is sparse compared to the standard interaction analytics. Is there a workaround to join schedule adherence data with screen recording metadata? Or do we need to build a custom Architect flow to tag interactions with adherence status before querying?

This is blocking our weekly compliance audit workflow.

Thanks for the help.

2 
{
 "filter": {
 "type": "and",
 "clauses": [
 {
 "type": "equal",
 "field": "agent.id",
 "value": "AGENT_ID_HERE"
 },
 {
 "type": "greater_than",
 "field": "recording.start_time",
 "value": "2023-10-01T00:00:00.000Z"
 }
 ]
 }
}

Cause:
The 400 error stems from using invalid field paths in the filter object. The Screen Recording API does not support direct filtering by WFM metrics like adherence scores or group names. These attributes live in the WFM module, not the Analytics/Recording module. Passing a non-existent field like sch_adherence or wfm_group causes the schema validator to reject the payload immediately.

Solution:
Separate the data retrieval steps. The Screen Recording API only understands recording-specific fields: agent.id, recording.start_time, recording.duration, etc.

  1. Query the WFM Adherence API first to get the list of agentIds who failed adherence.
  2. Loop through those agent IDs in your JMeter script or code.
  3. Call the Screen Recording API for each agent ID using the agent.id filter.

This avoids the 400 error because you are using valid fields. It also helps with rate limiting. Hitting the WFM API and the Recording API separately is safer than trying to join them in one complex query.

Keep the payload small. Do not try to pass a large list of agent IDs in one request. The API has limits on payload size and concurrent connections. If you have 50 agents, split them into batches of 5. Add a delay between batches to stay under the rate limit. This approach is more reliable for load testing and production use.