Quick question about the screen recording capabilities in Genesys Cloud. We are trying to validate the throughput of the recording ingestion pipeline under load, but we are hitting a wall with rate limiting that doesn’t seem to match the documented limits.
We are running a JMeter script to simulate agents initiating screen recordings simultaneously. The setup involves triggering the recording via the Architect flow and then immediately querying the status via the API. The goal is to ensure the backend can handle the metadata creation and initial chunk uploads without dropping connections or returning errors that would impact the agent experience.
Here is the environment configuration:
- Tool: JMeter 5.6.2
- Endpoint: POST /api/v2/recordings/jobs and GET /api/v2/recordings
- Concurrency: 100 virtual users ramping up over 60 seconds
- Frequency: Each user triggers one recording start event per minute
- Auth: OAuth 2.0 with a service account
The issue arises almost immediately after the ramp-up phase completes. While the first 20-30 requests succeed with a 201 Created status, the subsequent requests start returning 429 Too Many Requests. This happens even though we are well below the global API rate limits mentioned in the documentation for standard endpoints. It seems like the recording-specific endpoints might have a stricter, undocumented throttle, or perhaps there is a limit on the number of active recording jobs a single organization or tenant can hold concurrently.
We have verified that the OAuth tokens are valid and rotating correctly. The error response includes a Retry-After header, but the value is inconsistent, sometimes suggesting 1 second and other times 5 seconds. This inconsistency makes it hard to tune the JMeter think time effectively.
Is there a specific quota for concurrent screen recording sessions per tenant? Or is there a way to increase the limit for testing purposes? We need to understand the breaking point to advise our clients on capacity planning for large-scale deployments where screen recording is mandated for compliance.