What is the standard approach to validate screen recording permissions before publishing a weekly schedule that includes shift swaps?
Our Chicago team is experiencing a new issue with the POST /api/v2/wfm/schedule/publications endpoint. The system is returning a 422 Unprocessable Entity error. The error payload specifically flags a conflict with agent screen recording consent settings.
This is happening for agents who have previously approved recording. Their profiles show the correct consent status in the UI. The API response indicates a mismatch between the schedule publication requirements and the agent’s current recording state.
We are using Genesys Cloud version 23.12. Our environment is standard US production. The issue appeared after the latest WFM module update.
The error message reads: “Agent screen recording consent is invalid for scheduled intervals.” This occurs even when the agent has explicitly opted in via the self-service portal.
I have checked the agent’s profile directly. The consent timestamp is current. The shift swap request was approved by the manager. Yet the publication fails.
Is there a specific API call to refresh the consent cache before publishing? Or is this a known bug with the shift swap validation logic?
We need to publish these schedules by Tuesday. The error blocks the entire weekly publication process for affected agents.
Any insight into the underlying validation mechanism would be helpful. We want to ensure agent preferences are respected. But we also need the schedule to go out on time.
The documentation mentions consent checks but does not detail the API behavior for bulk publications. I suspect a timing issue with the consent propagation.
Please advise on the best practice for handling this validation error. We are looking for a programmatic fix or a workaround.