Screen Recording API 404 on APAC BYOC Trunks

General Discussion
1

Context:
My config is not working… Attempting to fetch screen recordings via the Genesys Cloud API for agents on our Singapore BYOC trunks. The /api/v2/quality/recordings endpoint returns a 404 Not Found, despite successful call logging. We manage 15 BYOC trunks, and this issue is isolated to the APAC region.

Question:
Is there a known limitation with screen recording retrieval for BYOC setups in Asia/Singapore? Are specific SIP headers or carrier configurations required to trigger recording storage?

2

Have you tried verifying the recordingType parameter is explicitly set to screen? The default often filters for voice-only recordings, which explains the 404 if no voice media exists for those specific BYOC sessions.

Screen recording metadata is handled separately from standard voice archives in the APAC region due to storage partitioning. Ensure your request body includes "recordingType": "screen" to bypass the default voice filter.