Anyone know why the screen recording API returns a 403 Forbidden error when querying sessions linked to our SG1 BYOC trunks? The standard recording endpoints work fine for PSTN, but the SIP trunk media seems to bypass the recording policy entirely. Here is the trunk configuration:
trunk:
name: SG1-BYOC-Primary
type: BYOC
sip:
registrar: sip.genesyscloud.com
credentials:
username: sg1_trunk_user
password: encrypted
failover:
enabled: true
priority: 1
recording:
policy_id: rec-policy-all
enabled: true
The media streams appear active in the diagnostic logs, yet the recording service denies access immediately upon session start.