Just noticed that the screen recording API returns a 403 Forbidden error when querying sessions linked to our SG1 BYOC trunks. The standard recording endpoints work fine for PSTN, but the SIP trunk metadata seems to block the request.
The flow uses the ‘Get Screen Recording’ action with the correct session ID. We are running Architect 2023.4. Is there a specific permission or trunk attribute missing for BYOC media streams?
Logs show the request reaches the backend but fails auth validation. Need to know if this is a known limitation or a config gap in our trunk settings.
Make sure you verify the scope of the API key used for the screen recording request. BYOC sessions often require explicit Recording:View permissions that differ from standard PSTN. Check your integration settings.
"scope": "Recording:View Recording:Download"
Also confirm the session ID belongs to the correct tenant context.
This looks like a scope issue on the integration token. The suggestion above is correct, but for BYOC trunks you often need explicit Recording:View rights. Check your Terraform module for the integration resource and ensure the scopes include Recording:View and Recording:Download.
have you tried checking the integration scopes specifically for the BYOC trunk configuration? the previous suggestions about Recording:View are spot on, but sometimes the issue isn’t just the scope, it’s how the session ID is being passed in the flow. in my weekly schedule publishing workflow, i see similar 403s when the context isn’t properly inherited from the initial login action.
make sure the ‘Get Screen Recording’ action is using the exact session ID from the BYOC leg, not the parent call ID. i’ve found that BYOC sessions often have a different hierarchy structure. try adding a set attribute step right before the recording action to capture the contact.session.id explicitly.
also, double-check that the integration user has the Recording:View and Recording:Download scopes, as mentioned above. but here’s the kicker: for BYOC, you might need Interaction:View as well to resolve the session context. i ran into this last month while trying to automate adherence reporting for a hybrid voice team.
here’s a quick config snippet for the integration scope check:
if the scopes look good, check the architect flow logs. sometimes the 403 is actually a 404 in disguise because the session has already been archived or the retention policy kicked in. since we’re in America/Chicago, timezone handling can also mess up the session lookup if the query isn’t using UTC. try forcing the timestamp to UTC in your data action. it’s a small tweak, but it saved me hours of debugging during peak scheduling windows.
TL;DR:
The problem here is that BYOC media streams often bypass standard tenant-level recording permissions, requiring explicit Recording:View scopes on the integration token used by the Architect flow, as noted by and . Ensure the session ID passed to the ‘Get Screen Recording’ action matches the BYOC leg context, not the initial PSTN leg, to avoid 403s.