Stuck on resolving a consistent 403 Forbidden error when attempting to fetch screen recording metadata through the Genesys Cloud Platform API. Our AppFoundry integration is designed as a multi-tenant solution, meaning we manage OAuth tokens for multiple distinct Genesys Cloud organizations. The application functions correctly for standard communication logs and interaction data, but fails specifically when accessing the screen recording endpoints.
We are using the standard OAuth2 client credentials flow to generate access tokens for each tenant. The token generation succeeds without issue, and we have verified that the token is valid by successfully calling other endpoints like /api/v2/interactions and /api/v2/analytics/interactions/query. However, when we attempt to retrieve recording details via GET /api/v2/screenrecordings/{screenRecordingId}, the response is consistently a 403 Forbidden.
The error payload is minimal, stating only “Forbidden” without further context on the missing permission. We have reviewed the OAuth scope requirements extensively. The current implementation requests the following scopes during the initial authorization grant:
screenrecordings:viewscreenrecordings:readcommunications:viewinteractions:view
Despite including screenrecordings:view, the access is denied. We suspect there might be an additional organizational-level setting or a specific admin permission required within the Genesys Cloud tenant that is not being reflected in the API documentation. Alternatively, there could be a latency issue where the newly created OAuth client credentials do not immediately propagate to the screen recording service, although this seems unlikely given the consistent nature of the error across multiple tenants.
Has anyone successfully integrated screen recording metadata retrieval into a multi-tenant AppFoundry application? Are there hidden scope dependencies or specific admin configurations that must be enabled in the Genesys Cloud organization before the API grants access?
What specific OAuth scopes or organizational settings are required to successfully access screen recording metadata via the Platform API in a multi-tenant AppFoundry integration?