My configuration keeps failing… We are deploying a new Premium App via AppFoundry that aggregates screen recording metadata across multiple Genesys Cloud organizations. The integration uses a service account with the screen_recording:view and screen_recording:export scopes. While single-tenant deployments function correctly, the cross-org aggregation logic fails consistently when attempting to fetch recording URLs via the GET /api/v2/screen-recording/recordings endpoint. The environment is set up with the latest Platform API SDK (version 10.2.1) and we are using JWT-based authentication for the service account.
The specific error returned is a 403 Forbidden with the message Insufficient permissions for resource scope. This occurs only when the requesting organization does not have the Screen Recording feature explicitly enabled in the Admin console, even though the API documentation suggests that the scope should handle access control dynamically. We have verified that the service account has the admin role in the source organization and that the OAuth client credentials are valid and not expired.
We are attempting to bypass this by using the org_id query parameter to explicitly target the recording repository of the child organization. However, the response remains a 403 error. The payload request includes the correct Authorization: Bearer <token> header and the X-Genesys-Organization-Id header is set to the target org ID. We have also tried swapping to a user-based OAuth flow with a super-admin account, but the result is identical. The issue appears to be tied to the feature flag state of the target organization rather than the authentication token itself.
Has anyone successfully implemented cross-organization screen recording data retrieval in an AppFoundry app? We need to know if there is a specific API parameter or additional scope required to access recordings from an organization where the feature is disabled, or if this is a known limitation of the multi-org OAuth implementation. Any insights into the permission hierarchy for Screen Recording APIs would be appreciated.