Screen Recording API 403 Forbidden on Cross-Org Asset Retrieval via AppFoundry

Stuck on implementing a custom analytics dashboard that aggregates interaction recordings across multiple client organizations. We are building a Premium App on AppFoundry that requires pulling screen recording metadata and playback URLs for quality assurance purposes. The app uses a multi-tenant OAuth strategy where the user authenticates against a specific organization, but the backend service needs to fetch assets from that org’s screen recording library.

The issue arises when calling the GET /api/v2/interactions/screenrecordings/{screenRecordingId} endpoint. While the initial authentication succeeds and we receive a valid access token scoped to screenrecordings:read, the request consistently fails with a 403 Forbidden error when attempting to access recordings from a different org than the one the token was issued for, even though the app has the necessary permissions granted in the AppFoundry console.

{
"code": "forbidden",
"message": "Access denied. The requested resource is not available in the current organization context.",
"status": 403
}

We have verified that the screenrecordings:read scope is present in the token payload. Is there a specific claim or header required to bypass the org boundary for screen recordings, or is this strictly enforced at the API gateway level regardless of app permissions? We are using the standard Genesys Cloud REST client version 2.1.0.

The root cause here is the multi-tenant OAuth configuration not properly aligning with the AppFoundry security model for cross-organization asset retrieval. The platform enforces strict isolation between organization scopes, meaning a token generated for one organization cannot automatically access resources in another, even if the user has administrative privileges. The 403 error indicates that the backend service is likely attempting to use a single tenant token to query the screen recording library across multiple distinct environments, which violates the platform’s data segregation rules.

To resolve this, ensure the application implements a per-organization authentication flow. The backend must acquire a separate access token for each specific organization before requesting the screen recording metadata. This approach respects the scope limitations defined in the API documentation for media assets. Additionally, verify that the AppFoundry app registration includes the necessary media:recordings:read permissions for each target organization. Structuring the data aggregation logic to handle these individual token exchanges will allow the dashboard to securely pull the required playback URLs without triggering access violations.