Encountering a 403 Forbidden error when attempting to fetch screen recording metadata for sessions routed through our BYOC trunks. The issue is isolated to the AP-Southeast-1 region and affects 15 out of 15 trunks. The request is made via the /api/v2/recordings/screens/{recordingId} endpoint using a service account with the recording:read permission.
“Users must have the appropriate recording permissions to access screen recordings. Ensure the user or service account has been granted the necessary roles within the organization settings.”
The service account is configured correctly and can access standard call recordings without issue. However, screen recordings associated with BYOC inbound calls consistently return the 403 status. We have verified that the SIP credentials are valid and the trunks are registered. The failover logic is also functioning as expected, with traffic routing correctly during carrier outages. This suggests the problem is not with the trunk configuration itself but rather with how the screen recording service handles BYOC session identifiers. Has anyone encountered similar permission issues with BYOC trunks and screen recordings? Any insights into the specific permission requirements for BYOC sessions would be appreciated.