{
"code": 403,
"message": "Insufficient permissions to perform this action.",
"status": "Forbidden"
}
We are encountering a persistent 403 Forbidden error when attempting to initiate screen recordings via the Genesys Cloud Platform API from our AppFoundry integration. The integration is designed to capture agent screens during specific interactions for quality assurance purposes, but the API call to POST /api/v2/recordings/screenrecordings consistently fails with the above error message.
Environment Details:
- Genesys Cloud Version: v2.0
- AppFoundry Integration: Multi-org OAuth setup
- API Endpoint:
/api/v2/recordings/screenrecordings - SDK Version: Genesys Cloud Java SDK 2.0.10
- OAuth Scopes:
recording:read,recording:write,interaction:read,interaction:write
We have verified that the OAuth token used by the integration has all the necessary scopes, including recording:write, which is required for initiating screen recordings. Additionally, the user associated with the OAuth token has the appropriate role (Administrator or Supervisor) with permissions to manage recordings.
The issue seems to be specific to screen recordings, as other recording types (e.g., voice, chat) are successfully initiated using the same OAuth token and scopes. We have also tested the API call with a different user account that has similar permissions, but the result remains the same.
Is there a known issue with screen recording permissions in the current version of Genesys Cloud? Are there any additional steps or configurations required to enable screen recording via the API for AppFoundry integrations? Any insights or workarounds would be greatly appreciated.