- Is it possible to programmatically enable screen recording for agents via the Genesys Cloud Platform API during a Zendesk-to-GC migration?
- The goal is to replace Zendesk’s native session recording with GC’s feature for compliance.
- Attempting a PATCH request to /api/v2/organizations/settings returns a 403 Forbidden error with the message ‘Property not found in schema’.
- Environment: EU1 region, Python SDK v2.5.0, Admin API keys with full platform permissions.