Is it possible to map Zendesk’s native screen capture metadata directly to Genesys Cloud interaction recordings without hitting a 403 Forbidden error? We are migrating a support team from Zendesk Support to GC, where the previous setup used a third-party tool for visual aids. The goal is to replicate that workflow using GC’s Screen Recording capabilities. When testing the POST /api/v2/recordings/screenshots endpoint, the request fails with a 403 status. The OAuth token has recordings:read and recordings:write scopes, which worked fine for voice recordings. The environment is us-east-1. The error payload returns {"errorSummary": "Access Denied", "errors": ["You do not have permission to perform this action"]}. In Zendesk, we just stored the image URL in a custom field, but GC seems stricter. Is there a specific role permission missing beyond the standard Agent role, or is the Screen Recording API not yet compatible with the current migration data actions?