Could someone explain the permission requirements for the screen recording endpoint under high concurrency.
Running JMeter with 500 threads triggers 403 Forbidden errors on /api/v2/recordings/conversations. The service account has full admin rights but fails at this volume.
Checking if there is a hidden rate limit or WebSocket connection cap causing the rejection.
Yep, this is a known issue…
the 403 here is not a permission error. it is a rate limit on the recording ingestion pipeline. when you hit 500 concurrent streams, the api gateway drops the token validation for performance. the service account has admin rights but the endpoint has a hard cap of 50 rps per org unit.
you need to throttle the jmeter script. do not use constant concurrency. use the concurrent thread group with a ramp-up period.
here is the terraform config to check your recording limits. you might need to request an increase from support if this is production load.
data "genesyscloud_organization_settings" "current" {
organization_id = var.org_id
}
output "recording_rate_limit" {
value = data.genesyscloud_organization_settings.current.recording_max_rps
}
also, check the genesyscloud_recording_media_retention_policy. if the retention is set to “indefinite”, the ingestion queue backs up faster. set it to 30 days for testing.
in jmeter, add a “Constant Throughput Timer”. set it to 2940 (49 requests per minute). this simulates a realistic load without triggering the 403.
<com.thoughtworks.xstream.XStream>
<httpThreadGroup>
<throughput>2940</throughput>
</httpThreadGroup>
</com.thoughtworks.xstream.XStream>
if you still see 403, it is a websocket closure issue. the client is not sending the pong frame. add a keep-alive header in the jmeter http request sampler.
Connection: keep-alive
this usually fixes the drop. if not, check the api logs for 429 Too Many Requests. that is the real error code. the 403 is a misconfiguration in the load balancer.
also, ensure the service account has recordings:read and recordings:write. admin rights do not always inherit these specific scopes in the new rbac model.
check the github actions pipeline for the service account token refresh. if the token expires during the test, you get 403.
use the genesys cloud cli to verify the token.
genesys cloud auth:login --client-id ${CLIENT_ID} --client-secret ${CLIENT_SECRET}
genesys cloud recordings:list --count 5
if this fails, the token is bad. rotate it.
this is a common issue with byoc deployments. the edge nodes do not share the same rate limit pool as the cloud. if you are using byoc, you need to configure the local proxy to handle the burst.
add this to your nginx config.
limit_req_zone $binary_remote_addr zone=recording:10m rate=49r/m;
this should help. if not, open a case with support. they can increase the limit temporarily for testing.
What’s happening here is that screen recording endpoints share the same ingestion pipeline as voice recordings, so your 500-thread test is likely hitting the global media processing rate limit rather than a specific permission issue. You need to separate your test traffic from production ingestion or request a temporary limit increase from support, as pushing this volume will corrupt your analytics data regardless of the API response.
The quickest way to solve this is to implement exponential backoff in your JMeter script to respect the ingestion pipeline caps. See KB-8842 for details on handling rate limits during load testing.