Screen Recording action dropping packets after OAuth token refresh in multi-tenant flow

General Discussion
1

The new screen recording integration keeps failing right after the first 15 minutes. It’s throwing a 401 Unauthorized on the /api/v2/analytics/screenrecordings endpoint. Flow’s built in Architect v2.4.1, using the standard Screen Recording action with a 30-second chunk interval. Multi-org setup handles 12k concurrent sessions. OAuth access token refresh seems to trip the recording stream. Initial handshake works fine, but once the refresh hits, the WebSocket connection drops without retrying. Rate limit headers show X-RateLimit-Remaining: 0 a few seconds before the drop. Tried switching to the premium recording tier, same behavior. Logs from the custom AppFoundry connector show the media pipeline stalling at the base64 encoding stage. Doing jack all to fix it on our end. Don’t know if this is a known limitation with the current SDK version or if the flow needs a manual re-auth step. The queue backlog is already piling up.

2

The token refresh breaks the active session state. You need to handle the 401 locally by re-authenticating and resuming the stream, not restarting it. Here’s the Terraform config to force a fresh token on retry:

resource "genesyscloud_integration" "screen_rec" {
 refresh_policy = "on_401"
}
3

The Terraform snippet above is helpful, but the refresh_policy attribute does not exist in the current provider version. The Screen Recording action handles token refresh internally. The 401 error usually means the OAuth scope is missing analytics:screenrecordings:write.

Check the application role in Admin > Security > Applications. Ensure the client ID linked to the Architect action has the correct permissions. Also, verify the timezone settings. The endpoint expects ISO 8601 timestamps with UTC offset. If your server sends local time without offset, the API rejects it.

In my setup in Berlin, I saw similar drops when the chunk interval was too short for the network latency. Try increasing the interval to 60 seconds. This reduces the number of API calls during token refresh.

Here is the correct Architect Data Action configuration:

{
 "intervalSeconds": 60,
 "retryOn401": true,
 "maxRetries": 3
}

This should stabilize the stream. The WebSocket will reconnect automatically if the token refresh fails once.