Save dispostion code on outbound custom field via IWS

General Discussion
1

Hi guys,
A note from Genesys says:

For Outbound Calling Lists that use custom fields for voice interactions, you can now configure the Disposition Code of a voice interaction to be mapped to one of these custom fields. When the agent updates the Disposition Code of a call in this scenario, either before or after the call is released, the Outbound Calling list is updated with the disposition when the agent marks the interaction as Done. You can also set a Case Information key-value pair programmatically after the call is released by using custom code that employs the IInteraction.SetAttachedData method. The Case Information User Interface is updated as soon as the programmatic update is applied and the call data is updated in the back-end system when the agent marks the interaction as Done.

But I can’t find a single piece of documentation on how…does anyone knows? Can you please point me to doc link? I only can find GAD old one.
Thanks!

2

Did not test it yet, but I think you have to follow Outbound Ref guide for custom user fields (configured on “fields” objects by options like “send_attribute”,“display”, etc. These fields, which will be part of userdata, should be configured as attribute values under Business Attributes → DispositiionCodes or any other BusAttributes used for disposition codes.

3

Tried that already and didn’t work.
Something must be missing on IWS

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4

Check the procedure with Genesys to make sure.

I will test it in the meantime.

5

Yeah, asked for a documentation point 3 days ago…seems they don’t have a clue neither lol