Running into a weird bug with

General Discussion
1

Quick question, has anyone seen this weird error? with the Web Messaging channel during our Zendesk-to-GC cutover. When trying to map Zendesk’s ‘Status’ field to Genesys Interaction Attributes via a Data Action, the flow throws a 400 Bad Request with error code INVALID_ATTRIBUTE_TYPE. The documentation at Genesys Docs suggests string mapping works, but our Architect flow fails immediately. In Zendesk, this was just a simple dropdown sync. Why is GC rejecting the string payload here?

2

The documentation actually says…

  • Map the Zendesk status to a numeric enum value first, as Genesys Interaction Attributes for channel-specific fields often reject raw strings.
  • Verify the target attribute in Architect is set to Integer or Enum rather than String to avoid the INVALID_ATTRIBUTE_TYPE error.