So I’m seeing a very odd bug with the reporting export during the Zendesk-to-GC migration. The goal is to match Zendesk’s ticket volume metrics to Genesys Cloud interaction counts.
The Genesys Cloud Analytics API v2 returns a 400 Bad Request when filtering by the custom Zendesk tags. The error message states that the filter criteria are invalid for the interaction type.
Using the Python SDK 7.2.0. How do I map the Zendesk ticket status to the correct GC disposition for accurate reporting?