Running into a weird bug with WFM Schedule Conflict Alerts

Genesys Cloud WFM
1

Quick question, has anyone seen this weird error? with WFM Schedule Conflict Alerts where agents show as ‘Available’ in Performance despite having a ‘Training’ status in the WFM module. This discrepancy occurs specifically during the CET morning shift handover.

  1. Agent logs into Genesys Cloud at 07:00 CET.
  2. WFM assigns ‘Training’ status for the 07:00-08:00 block.
  3. Performance Dashboard displays ‘Available’ status for the same interval.
  4. API response for /api/v2/wfm/scheduling/workers/{workerId} confirms the training block exists.

Is there a known synchronization latency between the WFM scheduling engine and the Performance dashboard views?