Running into a weird bug with WFM API 429s during JMeter load

Genesys Cloud WFM
1

Stumbled on a weird bug today with the Genesys Cloud Workforce Management API endpoints. Hitting 429 Too Many Requests immediately when scaling JMeter threads to 50 concurrent users fetching schedule data.

Environment details:

  • JMeter 5.6.2 running from Singapore
  • Genesys Cloud API v2
  • Endpoint: POST /api/v2/workforcemanagement/businessunits/{businessUnitId}/weeks/{weekId}/schedules/{scheduleId}/agentschedules/query
  • Auth: OAuth2 bearer token

Any way to tune the rate limit handling for WFM specifically?

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