Route Call[Not ready]

Hi Guys,

In IRD using the selection block, is it possible to route the inbound call to an agent[using GAD] despite what state they are in.. Not_ready, Ready.

For example, if no agents are in ready, target agents in not ready. Any help would be greatly appreciated.

Thanks

Discussed several times before. Search the forum please.
Doable but not a good idea by many reasons like poor customer service

My appologies,

its not for customer use - internal use only. Appreciate your time cavagnaro