Ringing/Busy calls patched to an agent

w_vishal · November 28, 2009, 1:07pm

Hi,

Can anyone please tell me how to stop the Ringing/Busy calls which is getting connected to an agent instead of updating the call_result in OCM as Ringing/busy or no answer.

Thanx.
Vishal.

cavagnaro · November 28, 2009, 4:20pm

?? Which PBX? Usually that ringing is from your PBX not Genesys.

w_vishal · November 30, 2009, 8:01am

Hi cava,

Its Avaya S8700.