Ringback tone issue

General Discussion
1

Hello all,

We are facing Ringback tone issue at customer’s end for 5 to 8 seconds when Call is accepted by an agent. Ring is heard at customer’s end while IWS agent is giving greeting to the customer. Any solutions??

We are using Genesys 8.5. 2 Physical servers having 6 VM’s on each Primary and Backup using High Availability.

Regards,
Hayat

2

Check your pbx and press magic button #3

3

Thnx but could u plz elaborate… what to check in pbx and where to “press magic button #3”?

4

Which is your pbx? Check ring back behavior there.
As magic button… Without any logs we can’t guess… Doctor fix me…something sometimes hurts…

1 Like
5

We have Cisco Gateway on which the PRI is connected and Genesys SIP Server.
I will share the logs by tomorrow. Sorry for not understanding the magic number press 3# with logs. i’m kinda new with these terms.

Thanks.

2 Likes
6

lol

7

Cavagnaro: Could you please tell me which logs to share? MCP, RM & SIP and Primary or Backup.