Reschedule

Genesys Cloud WFM
1

Hi,

 does anybody know how I can reschedule contacts within the Desktop Toolkit ActiveX 6.1 (object, method, etc). I didn't find on the 6.1 documentation.



 I'm using Outbound Contact Server 6.5.

Hoping there´s a way,

Paulo

2

Paulo,

there are several ways for you to do it, but the simplest one is to use attach data. You need to define:

GSW_AGENT_REQ_TYPE, GSW_DATE_TIME, GSW_CALLBACK_TYPE,GSW_APPLICATION_ID, and GSW_RECORD_HANDLE

in VB it would be like this:

KVPair.Key = “GSW_AGENT_REQ_TYPE”

KVPair.StringValue = “RecordReschedule”

KVList.AddTail KVPair

KVPair.Key = “GSW_DATE_TIME”

KVPair.StringValue = txtreschedtime.Text

KVList.AddTail KVPair

KVPair.Key = “GSW_CALLBACK_TYPE”

KVPair.StringValue = “Campaign”

KVList.AddTail KVPair

KVPair.Key = “GSW_CAMPAIGN_NAME”

KVPair.StringValue = campaignname

KVList.AddTail KVPair

KVPair.Type = CKVTypeNum

KVPair.Key = “GSW_APPLICATION_ID”

KVPair.NumValue = appid

KVList.AddTail KVPair

KVPair.Key = “GSW_RECORD_HANDLE”

KVPair.NumValue = rechandle

KVList.AddTail KVPair

TEventInfo.UserData = KVList

TEventInfo.ThisDN = acddn

TStatus = frm_main.TExtension1.TSendUserEvent(TEventInfo)

Please keep us updated on how it went!

3

Thank you,

 I'll try and let you know if it works fine.

Paulo

4

Pretty girl,

good :slight_smile: Just like the manual says :slight_smile:

I was reading Ecky’s post about configuration server and then I remembered yours… Would updating a calling list directly work as well? I do recall running a test where I would add numbers directly into DB and OCS would dial. Can you confirm that?