Reschedule record with SCXML

Genesys Cloud WFM
1

Hi!

I want reschedule a record using SCXML but I can’t do it. I was searching on web but I cannot see how I can do this.

I just find the way of wait a time and call again with this code:

but I don’t want it. I want reschedule a record.

Can anyone help me with this problem?

Thanks and sorry for my poor english.
Carlos.

2

Use OCS HTTP API to achieve that. You can find some samples “how to communicate with API” on Genesys sites

3

Thanks a lot.

Carlos

4

Hello Kubig,

Can you provide some more information about OCS HTTP API?

There is another way to reschedule a record on SCXML without using “<ocs:timeout delay=”_data.delay"/>"

Regards.

5

The OCS HTTP API is very well documented in the OCS deployment guide, I would suggest looking there for information on how to set it up and utilize it.

Also, one of the SCXML samples that is bundled with OCS I believe demonstrates how to perform an HTTP Post from SCXML.

It has been a while since I have looked at the OCS API, but you may be able to refer to the SCXML samples to learn how to HTTP Post from SCXML to the OCS HTTP API.

Regards,
Andrew

6

Ok, i will take a look. Tnx.