Reporting on virtual queue ( queue, routing point)

Genesys Cloud Routing
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1.Can we get conversation, ACW time in virtual queue report?
2.Can we get max quantity of sum of calls in waiting + in conversation status in the same virtual queue report?

BR

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bullshit

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3rd question:
Can we get longest waiting time on the virtual queue during predefined period (15min, 1 hour)?

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This one yes, just create the template on DMA and set the time range for 15 minutes and then build a CCPulse template or Hyperion one for that Stat and get it with the time range you may need (15 min, 1 hour, 1 day, 1 month, 1 year, etc)

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.Can we get conversation, ACW time in virtual queue report?

To accomplish this you just have to include the VQ as the origination DN of the Agent Group that is served by that VQ.

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Maybe conversation, but not ACW time.

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Its clear that we need CCP+,… .
I would appreciate for more detail info about concrete management - mainmask, subject and so on…

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