Does anyone know how to align Zendesk ticket volume metrics with Genesys Cloud interaction counts in the Analytics API? Our migration dashboard shows a 15% discrepancy. In Zendesk, a reopened ticket counted as new, but GC seems to group these. I am using the /api/v2/analytics/conversations/details/query endpoint with interval=day. Here is the payload:
{
"dateFrom": "2023-10-01T00:00:00.000Z",
"dateTo": "2023-10-31T23:59:59.999Z",
"filters": {
"interactionType": "message"
}
}
How do I filter for unique customers instead of total interactions?