RejectRecord changes RecordType to General

General Discussion
1

Hello everybody.
I have a record in my outbound campaign
Record type= Personal Callback
Record status = ready
dial_sched_time = a date

The date of dial_sched_time is coming and the record appear in the GAD.

I close the GAD (RejectRecord() executes) and ther record IS CHANGEd. Record type = “GENERAL”. I want the same state “Personal Callback”

Thanks.

2

Alberto, from Outbound Reference Guide:

/… … …/
The rejected record is returned to the database with the following fields modified: record_type is reset to General, record_status is reset to Ready, agent_id is reset to the ID of the agent that rejected the record. It will be retrieved again with the next set of records from the database, for distribution by OCS. The agent ID will be overwritten again when the next agent receives the record.
/… … …/

I don’t advise to modify the behaviour of OCS. Keep in mind that with record_type = general the record will be retrieved again

Good luck!
BR

1 Like
3

the record will be retrieved again if the user requests a record not by the rescheduled.

1 Like
4

Yes, you are right. That’s the correct use.

3 Likes
5

It is standard for outbound - RejectRecord puts it in database ready to use for anybody. It is the way this method works. If you have problem with that you could forbid to use this action and order to use reschedule instead.

Regards
jbobinsk

6

I agree, but not how to do.
This is the code that I use when the user closes the application, foreach interaction make a reject.
How is that interaction is a rescheduling for the rescheduling and not reject?
I used “interaction.voice.outbound:isScheduled” but return always “false”

    private void rejectAndClosePendingOutboundInteractions()
    {
        foreach (string interactionId in interactionsHashtable.Keys)
        {
            InteractionControl interactionControl =
                (InteractionControl)interactionsHashtable[interactionId];

            if (interactionControl.Interaction.Type == DetailedInteractionType.PHONE_CALL_OUTBOUND)
            {
                InteractionVoice ixn = (InteractionVoice)interactionControl.Interaction;

                foreach (InteractionVoiceOutboundAction action in ixn.OutboundActionsPossible)
                {
                    if (action == InteractionVoiceOutboundAction.REJECT)
                    {
                        try
                        {
                            interactionControl.mOutbound.RejectRecord();
                        }
                        catch (Exception ex)
                        {
                            Console.WriteLine("Excepción en RejectRecord:\n{0}", ex);
                        }
                    }
                } 

                try
                {
                    mBatch.CloseInteraction(ixn.InteractionId);
                }
                catch (Exception ex)
                {
                    Console.WriteLine("Excepción al cerrar interacción:\n{0}", ex);
                }
            }
        }
    }