RecordProcessed question

General Discussion
1

Hi,

I was thinking about using RecordProcessed command to add data into custom data fields in a calling list.

Is it a good way to do it? Has anyone done it? Does anyone have a sample code that shows how to do it?

Thanks,

Vic

2

Hi Vic,

Had to do the recordProcessed stuff to allow agents to append call outcome details to outbound calls after hangup. So need to set CM settings: recordprocessed = no

Then basically after all other updates required went through the following code: (if you want a full extract let me know)

'now send the event to mark the record as processed to close the record

'set request type

mypair.Key = "AGENT_REQ_TYPE"

mypair.Type = CKVTypeString

mypair.StringValue = "RecordProcessed"

mylist.AddHead mypair



'set record handle

mypair.Key = "GSW_RECORD_HANDLE"

mypair.Type = CKVTypeString

mypair.StringValue = sCurrentCallHandle

mylist.AddHead mypair



'set treatment type

mypair.Key = "GSW_TREATMENT"

mypair.Type = CKVTypeString

mypair.StringValue = "RecordTreatCampaign"

mylist.AddHead mypair



'send update

Set myEventInfo.UserData = mylist

myEventInfo.ThisDN = TPos.TDN

TPos.TSendUserEvent myEventInfo