i need to remove the call recording control from workspace, so that the call is recorded forcefully without the intervention of the agent.
how can i do that?
thanks in advance for your help.
best regards
Check WDE roles.
Enviado de meu E6633 usando Tapatalk
Dear Cav
could you please specify which option in the role to modify, because i have changed a lot of options and it didn’t make any changes to teh recording part even after reinstalling the workspace.
Under WDE roles, there is section called “Workspace Recording Privileges” (very surprise :)) and within this section you can find following roles:
Can Control Call Recording
Can Monitor Call Recording
Can Use MSML-based And Screen Recording
Can Use Screen Recording
I think, this is very clear to understand.
Of course, all these informations are available in documentation - so, try to read and follow it as first.