Recording calls (Tserver for Cisco CUCM + StreamManager)

Genesys Cloud WFM
1

Dear all.
Our customer has the following environment:

  • TServer for Cisco Unified Communications Manager 8.1.201.09
  • StreamManager 7.6.009.02
  • Cisco Unifed CM 8.6.2.25900-8

They want record calls: all inbound calls. As we see in documentation, this is possible with the above scenario.
So, our question is exactly this one: is necessary a record device for this (Nice, Verint, other…) or, the recording functionality is served by Stream Manager (with the correct configuration)

Thanks and advanced and best regards.

2

This should be possible just by using the StreamManager.

3

Thanks for the answer.