Hi Experts,
We are using Pulse 8.5.1 and our requirement is to see Scheduled Callback stats in the Pulse.
Could anyone please help me with the pointers if real time stats for callbacks scheduled are possible in Pulse? If yes, then how can we configure it?
I guess we have to make some custom KVP’s in the stat server options but i am not sure.
Which values and scenarios do you want to measure?
Hi Kubig,
We are focusing on a single scenario in which we want to see number of Callbacks scheduled in the Pulse widget. We have GMS configured in our environment.
is this premise or cloud solution? I believe for cloud there are some out of box templates you could use.
For premise, i have a long winded way if you’re interested which is by enabling gms callback notification to hit an ORS workflow for you to peg a reporting VQ every time this event occurs
_cbe_on_callback_scheduled
Hi eugene,
Thanks for your response!
We have a premise solution. I am not able to completely understand the solution you suggested.
Could you please explain a bit more ? It would be a great help.
i will draw up a diagram to illustrate the solution for you. stay tune
genesyslearner, you can read up more on this in genesys docs.
hope you’re able to view this diagram i quickly slapped together.
Thanks a lot eugene for the flow diagram. I am trying to get it done.
if you need further help - just reach out and we can connect over a call.
Hi Eugene,
I tried to get the stats by following the steps as mentioned here:-
https://docs.genesys.com/Documentation/CLBCK/8.5.1/UG/EnableStatusNotifications
Does the stats in Pulse require additional settings or the steps followed from the above link should be sufficient?
Thanks
i messaged you with my contact info - easier to chat over the phone.
Hi there,
I am trying to accomplish the same and having issues with the scxml as well, are you able to post the assist me as well? Possibly post the solution here as well, thanks.