Read skill configuration from cfg_skill_level

Genesys Cloud Routing
1

Hi guys!
I’m working with a client that already has the framework installed and i have the following problem:

The cfg_skill_level table, that has the skills data of the agents, doesn’t have data for all agents, even though they have one or more skills.
I configured the skills using GA. When I remove all the skills of the agent and include again, the table is updated normally. But when I restart the Server (I’m using SQL Server), the configuration is lost and I’m back to initial state, before the changes.

Has anyone experienced this before? Am I looking the wrong table?

2

The data is missing if you restart SQL server or confserv?

3

When I restart SQL Server

4

Hello,

  1. Are you getting same concern when you use Configuration Manager ?, if you are facing issue with CME also, then please check at Database End and See the Logs for Config DBServer.

–
GMG

5

It does not seem like a confserv issue, but issue related to the SQL server - try to check whether the CRUD operations are commited properly on SQL server side.

6

Thanks. I will take a better look on sql server side.