Could someone explain the specific rate limiting behavior for the /v2/analytics/interactions endpoint when accessed via a Premium App with multi-org OAuth scope? We are developing a partner integration that aggregates historical interaction data across several client organizations. The application uses a server-to-server OAuth flow to generate access tokens for each org.
When the aggregation job scales beyond approximately 200 concurrent requests per second across the tenant pool, the Genesys Cloud platform returns 429 Too Many Requests errors. This occurs despite each individual organization appearing to be within its standard API quota. The error response includes a Retry-After header, but the retry logic is causing significant latency in our data sync process.
Environment details:
- SDK: Genesys Cloud Java SDK v5.12.0
- App Type: Premium App (AppFoundry listed)
- Auth: Server-to-Server OAuth (multi-org)
- Endpoint:
GET /v2/analytics/interactions - Payload: Large date ranges with complex filter parameters
Is there a global rate limit for Premium Apps that supersedes per-org limits, or is this a transient throttling mechanism specific to high-concurrency analytics queries? We need to understand if we should implement exponential backoff or if there is a dedicated high-throughput analytics API for partner solutions.