Quick question about the schedule publishing workflow in Genesys Cloud.
The publish job fails immediately with a conflict error when multiple shift swaps are pending.
409 Conflict: Schedule state locked by concurrent edit
Is there a specific API flag to force a soft publish or bypass the lock for bulk updates?
Yep, this is a known issue… the outbound module ignores WFM adherence by default unless you enable schedule_enforcement in the campaign settings. Add "enforce_schedule": true to the routing_c…
The documentation actually says…
- Avoid force-publishing because it risks data corruption during high-concurrency loads.
- Implement exponential backoff in your JMeter script to handle the 409 Conflict.
- Wait for the lock to release naturally to maintain API throughput stability.