Quick question about WFM Quality Evaluation API 400 on custom criteria

Genesys Cloud WFM
1
  • Quick question about the POST /api/v2/wfm/quality/evaluations endpoint returning a 400 Bad Request when submitting an evaluation with custom criteria defined in our AppFoundry integration.
  • The error payload indicates that the ‘criteriaId’ format is invalid, yet the UUID matches the one retrieved from GET /api/v2/wfm/quality/criteria.
  • We are testing this in the US-East environment using the latest Python SDK, and the issue persists across multiple tenant accounts.