Quick question about Screen Recording API 403s in EU-West

General Discussion
1

Quick question about Screen Recording API 403s in EU-West. Migrating from Zendesk’s static attachments to GC’s live capture feels like a leap forward, but the API is blocking us.

  1. Authenticated via OAuth2 with screen:read scope.
  2. Called GET /api/v2/interactions/screenrecordings.
  3. Received 403 Forbidden: Insufficient permissions.

Zendesk didn’t require granular scopes for file access. Is there a specific org-level setting in admin_config I’m missing for this migration?

2

Quick question about Screen Recording API 403s in EU-West…

The easiest way to fix this is to ensure the OAuth token includes the screen_recordings:read scope, as screen:read is insufficient for interaction data. The dashboard layer requires explicit permission to access recording metadata.

3

The documentation actually says scope granularity is strict in EU-West regions.

  • Verify the token includes screen_recordings:read explicitly.
  • Check if the org requires interactions:read for metadata access.
  • Review the OAuth client settings for any region-specific restrictions.
4

The documentation actually says scope granularity is strict in EU-West regions.

  • Verify the token includes screen_recordings:read explicitly.
  • Check if the org requires interactions:read for metadata access.
  • Review the OAuth client settings for any region-specific restrictions.
5

Have you tried validating the exact scope string against the EU-West OAuth server specifically?

Quick question about Screen Recording API 403s in EU-West. Migrating from Zendesk’s static attachments to GC’s live capture feels like a leap forward, but the API is blocking us.

  1. Authenticated via OAuth2 with screen:read scope.
  2. Called GET /api/v2/interactions/screenrecordings.
  3. Received 403 Forbidden: Insufficient permissions.

The previous suggestions regarding screen_recordings:read are technically accurate, but the root cause here is almost certainly the scope mismatch. In our Premium App integrations, we frequently encounter this specific 403 when developers rely on legacy or generic scope names like screen:read. The Genesys Cloud API enforces strict granularity, especially in EU-West regions where compliance checks are tighter. You must request screen_recordings:read explicitly in your OAuth token exchange. If your app is multi-org, ensure the token is issued for the correct org ID. Verify the token payload using a JWT debugger to confirm the scope array includes the precise permission string. This eliminates the “Insufficient permissions” error immediately.