Quick question about BYOC Trunk Analytics Aggregation

General Discussion
1

Quick question about the latency in our reporting dashboards.

Background

Managing 15 BYOC trunks across APAC regions with Genesys Cloud Engage. We rely on real-time call volume metrics for carrier failover decisions.

Issue

The /api/v2/analytics/conversations/summary endpoint returns empty data for calls routed via specific BYOC trunks during the Singapore peak window (09:00-11:00 SGT). This occurs despite successful SIP registration and active media streams.

Troubleshooting

  • Verified trunk status is ACTIVE in the admin console.
  • Checked SIP logs; no 4xx or 5xx errors on registration.
  • Confirmed outbound routing rules prioritize these trunks correctly.