Quick question about how the Performance Dashboard interprets agent scripting compliance when custom Architect flows are involved. We have implemented a complex multi-step script using the Scripting API within our Architect flow, but the dashboard reports 100% completion even when agents skip optional steps that are technically marked as ‘required’ in the script definition.
The issue appears specific to our EU-West deployment. The discrepancy is causing reporting conflicts with our compliance team. Here are the environment details:
- Genesys Cloud Region: EU-West
- Architect Version: Latest stable release
- Scripting Integration: Custom flow blocks referencing Scripting API endpoints
- Dashboard View: Standard Agent Performance
We are not observing any API errors in the logs, only this metric mismatch. Is there a known latency or configuration setting that affects how script step completions are aggregated? We need to ensure that skipped optional steps do not inflate the compliance score. Any insights on aligning the dashboard data with the actual flow execution would be appreciated.