Quick question about the Agent Scripting API. We are seeing a 400 Bad Request error when calling POST /api/v2/wfm/schedules/scripts for our Chicago team’s weekly schedule push. The request body includes agentIds, scriptId, and effectiveDate, but the response payload returns errorCode: "INVALID_REQUEST_BODY" with the message "Script assignment cannot overlap with existing shift swap commitments.". This is happening specifically for agents who have approved shift swaps in the self-service portal within the last 24 hours. We are using the Genesys Cloud Python SDK v2.18.0 and publishing schedules every Monday at 0600 CST. The wfm:schedule:manage permission is granted to the service account. Has anyone encountered this validation logic blocking script assignments during active swap windows, or is there a specific flag to bypass this conflict check for scripting purposes?
The problem is that the WFM engine enforces strict conflict resolution between scripted assignments and pre-existing shift swap commitments. When using the Agent Scripting API, the system prioritizes agent-initiated swaps over administrative script pushes if there is a temporal overlap. To resolve this, you must first query the agentId to identify any active swap windows using the GET /api/v2/wfm/schedules/shiftswaps endpoint. Once identified, either remove the conflicting swap or adjust the script’s effectiveDate and timeWindow to avoid the overlap. Alternatively, if the script should override the swap, you may need to explicitly cancel the swap via the API before re-submitting the script payload. This ensures the INVALID_REQUEST_BODY error is avoided by guaranteeing a clean schedule state. Reviewing the specific scriptId constraints in your AppFoundry configuration might also reveal if automatic conflict handling is enabled for your tenant.