The “Average Speed of Answer” metric in the Performance Dashboard does not align with the raw data from the Conversation Detail view. Our EU-West BYOC environment shows a 15-second variance for calls handled during peak hours.
Environment: Genesys Cloud EU-West BYOC
Dashboard View: Queue Performance
Metric: ASA (Seconds)
Discrepancy: +15s vs Conversation Detail
Is this a known aggregation latency issue or a configuration error in the dashboard filters?