Queue Interaction Properties after selecting interaction queue it is disappeared

Genesys Cloud Routing
1

Hello,

Once double click on Queue Interaction Properties window will appear on that interaction queue has been selected, pressed Ok button and then window will disappear. Open the same Queue Interaction Properties object then Interaction name will be empty. why it happening and how to prevent this behavior, Please let me know your thoughts on this

Thanks in advance for your response

2

On which tool?

3

Hello,

I am using IRD version 8.1.400.22.

4

Can you post a screenshot of what you exactly mean?

5

Hello,

Not able to attached the image

6

Upload into another image server repository

7

https://higherlogicdownload.s3.amazonaws.com/GENESYS/fcf56705-8675-4314-9285-232433aee8ee/UploadedImages/After_Selected_Interaction_Queue_re-open_same_object.png

https://higherlogicdownload.s3.amazonaws.com/GENESYS/fcf56705-8675-4314-9285-232433aee8ee/UploadedImages/After_Selected_Interaction_Queue.png

8

Well…that is not normal behavior…After you choose you select OK button, correct?
Have you tried in another PC? By any chance you forced the installation on a OS not supported like Windows 2016 or something?

9

Hello,

Thanks for your response,

Most of the Interaction queue is working fine but few Interaction queue only i am started facing this issue.

I can not change the server because i does not have any other open.

10

But is this server OS version supported by IRD?

11

Hello,

Yes, Windows 2012 is supported.

12

All I can think is to reinstall or try a lower version

Enviado de meu SM-N9600 usando o Tapatalk

13

If it is happen just for few interaction queues - may be there is something special about them - may be their names has some special chars, may be something else.
Also after interaction queue is selected and object saved - if you not open it again but open property as text context menu item - does it lists selected interaction queue (as value of property name)?