Question about reporting on Virtual Queues

Hi there,
I just have a question maybe quite simple for you, but it is driving me crazy!
Is there a way to sum statistics (even those calculated as formulas) across multiple VQs on CCPulse or do I need to make changes to the routing strategies? In other terms, if I am monitoring a certain number of VQs on the CCPulse, can I have another realtime CCPulse report with the sum of all the statistics (i.e. average becomes average (SUM) and so on )

I hope I was clear enough.

Lucius

Hi Lucius,

It’s possible by using DN Group object that allows you grouping of multiple VQs into one object and applying statistics on this object (group).

R.

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